Thursday, December 2, 2010

New AVG Internet Security 2011 update cause Windows 7 to crash



I just came from my night shift and found AVG was updated and needed for a computer reboot. To my amaze, the New AVG Internet Security 2011 update causes Windows 7 to crash. Even in Safe Mode, it wont boot at all. As of now, AVG haven't release a quick fix yet. Or in worst case scenario, reinstall Windows.

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Update

How to fix your computer after AVG Internet Security 2011 update windows crash

1. download and burn AVG Rescue CD http://www.avg.com/ww-en/download-file-cd-arl-iso

2. Boot thru AVG rescue CD. Go to Utilities > File Manager then navigate to /mnt/sda(x) where x depends on the partition of your computer.

3. Rename the following files

\Program Files(x86)\AVG\AVG10\avgrs*.exe     >>  avgrs*.exe.bak
\Program Files(x86)\AVG\AVG10\avgchsv*.exe >> avgchsv*.exe.bak


4. Press ctrl+alt+del to reboot your computer. Make sure that you remove your AVG Rescue CD.

5. Once your computer successfully booted. Download the latest AVG Internet Security 2011 Installer http://www.avg.com/ww-en/download-trial

6. Run the installer and click Repair. After the repair, reboot your computer

(or you skip step 5  and 6. Uninstall AVG and install other free Antivirus software)

You can also use Linux-based live CDs as an alternative to AVG Rescue CD

As of now, the issue is being tracked on the following sites:

AVG Official Fix: AVG FIX FOR WIN 7 64 BIT CUSTOMERS NOW RELEASED

AVG Forum : Some Windows 7 operating systems cannot be started after latest update

AVG Facebook : http://www.facebook.com/avgfree

#AVG Twitter: http://twitter.com/#!/search?q=%23AVG

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